Returns & Exchanges

At UP THERE, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on all eligible full-priced items. Please ensure products are in their original, unworn condition with all tags and packaging intact to qualify for a refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original boxes and include the printed return authorization slip inside the parcel.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Check & Refund

  Once our warehouse team inspects the returned goods, your refund or store credit will be processed within 5-7 business days.